Savi Accessories Shipping Policy

After placing your order and submitting payment, you’ll receive a confirmation email. If you don’t receive it, please contact us via email. Once your payment is verified and the order is processed, your parcel will be shipped. You will receive a notification containing the shipping carrier’s name and the tracking number for international orders. This will enable you to track your order.

For domestic shipping, ensure your address and contact information are accurate. If a delivery attempt fails, we will reship your order with an additional shipping fee.

Checkout Options:

1. Nairobi Doorstep Delivery (Nairobi County):

  • Price: Kes 300 ($3)
  • Orders shipped within 24-48 hours.

2. Rest of Kenya (Major Towns):

(Kisumu, Eldoret, Mombasa, Nakuru)

  • Price: Kes 350 ($3.5)
  • Standard Delivery: 2-3 working days.

3. Rest of Kenya (Other Counties):

  • Price: Kes 500 ($5)
  • Standard Delivery: 2-3 working days.

International Shipping:

  • All international orders are shipped via DHL Express to 220+ countries. Learn more about DHL Express and their services here.
  • Delivery in 5-12 working days.
  • Shipping rates vary based on location and package weight. Items above 2kg may incur additional costs.
  • Custom fees, taxes, and duties are the customer’s responsibility.
  • Once DHL marks your package as delivered, we are not responsible for loss or theft.

Savi Accessories Shipping Policy – East African Community (EAC):

(Uganda, Tanzania, Rwanda, Burundi, South Sudan)

  • Price: Kes 2,000 ($20)
  • Standard Delivery: 5-7 working days.

Savi Accessories Shipping Policy – African Countries (Excluding EAC):

  • Price: Kes 3,500 ($35)
  • Standard Delivery: 5-12 working days.

Savi Accessories Shipping Policy – The Gulf:

(Qatar, Saudi Arabia, UAE)

  • Price: Kes 3,500 ($35)
  • Standard Delivery: 5-12 working days.

Savi Accessories Shipping Policy – The Rest of the World:

(France, Germany, Italy, Spain, Switzerland, UK, US)

  • Price: Kes 3,500 ($35)
  • Standard Delivery: 5-12 working days.

Savi Accessories Shipping Policy – Other Countries Not Mentioned Above:

  • Price: Kes 5,500 ($55)
  • Standard Delivery: 5-12 working days.

Important Information for International Customers:

  • Please use the Standard English alphabet (ISO basic Latin alphabet) to avoid courier mix-ups.

Returns Policy:

We inspect each product for quality. Exchanges are only allowed for manufacturer defects within 24 hours of receiving the order. Exchanges are not applicable for:

  • Mistaken orders
  • Seasonal items after the event date
  • Size issues (detailed size chart provided)
  • Change of mind

Exchanges are accepted for:

  • Defective items
  • Order mix-ups
  • Sold-out items

We do not offer refunds.

Package Safety & Liability:

DHL or the chosen shipping company is responsible for shipped orders. In case of a lost package, please contact the shipping company for resolution.

Coupon Codes:

  • Apply discount codes during checkout.
  • Prices cannot be adjusted after order submission.
  • Only one code per purchase.
  • Codes cannot be applied retroactively to previous orders.

The Savi Accessories Shipping Policy is dedicated to delivering a hassle-free shopping experience to our valued customers. We offer a variety of shipping options to cater to your needs, both domestically and internationally. For international orders, we’ve partnered with DHL Express, a globally recognized courier service, to ensure the swift and secure delivery of your purchases. We kindly remind our international customers to be aware of potential customs charges and taxes.

Your satisfaction is our top priority, and we stand behind the quality of our products. If you encounter any issues with your order, please refer to our returns and exchanges policy for guidance.

Thank you for choosing Savi Accessories for your fashion needs. We appreciate your trust in us, and we’re here to provide you with top-notch products and service. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We’re here to make your shopping experience exceptional.